SHIPPING & RETURN POLICY
SHIPPING POLICY
Your order is shipped through the transportation company with which we are cooperating with.
Cost of Shipment
Shipment cost is related to the volume and weight of your order and it’s calculated automatically by the transportation company as soon as you add products to your cart.
Free Shipping
For orders more than US$2,000.00
Product Delivery Time
The purchases, realized through our e-shop, are shipped through the transport company we are cooperating with, to the place you have indicated to us within a time period of 5 to 7 working days within the US and Canada. For international shipment, it could take up to 2 weeks.
Force Majeure
If, in any case, for force majeure reasons (like bad weather conditions, strikes, etc.), the completion of your product delivery is not feasible within the preset time limits, for which we have committed ourselves, we’ll get in touch with you in order to inform you accordingly and to tell us whether you still wish the completion of your order.
Payment Method
There are two available ways of payment in order for you to place your order:
1. Credit card
2. Paypal
RETURNS AND CHANGES
Return Policy
Our e-shop offers you the possibility of returning the products for any reason. This return has to be realized within 14 days from the date of purchase (receipt of purchase). In order for the return to be accepted, the product has to:
1. Be in the condition you received it. This means that the product is unused and is still in its packaging.
2. Be accompanied with its sales receipt.
Send the product back in the unused condition that you received it including a notice that clearly states your personal information and request. Pack up the products carefully in a box and a secure outer wrapper. Our company recommends you to thoroughly check your order upon receipt, in order to make sure that there are no obvious defects (for example it is not forged, the product is the right one, etc.). This check is not compulsory and the non-performance of this check does not restrict your rights.
The responsibility for the returning of the products is upon the customer till the products reach our hands.
We will not be covering the return of shipment; however, we will give you store credit if you wish to change the products ordered.
Product Return Statement
In case you wish to return the product you ordered, please send us an e-mail to info@gwpamenities.com informing us of the reason for it.
How to return products
In order to arrange the shipment of the products you wish to return, after having previously contacted us:
-Send everything back along with the tracking number to the following address:
Guest Welcoming Package Inc.
1176 Bishop Street,
Montreal, Quebec
Zip code: H3G 2E3
Canada
Phone: (+1) 514 418 3388 (+1) 438 771 5484
Ways of Product Refund
Once you have decided to return the product you purchased, you can choose a way to realize this return. The possibilities offered by our e-shop are the following:
1. Shipment of a new product – This new product could be the same as the previous ordered one or you can choose another product from our e-shop.
2. Creation of a credit invoice that can be used up to 3 months, from the date of return, for any new purchases from our e-shop within this period of time.
